FAQ

 

Who are baikkan Contractors?

baikkan Contractors are certified contractors who installs, inspects, repairs or modifies fiber optic, ethernet and phone wiring for internet connection and IoT (Internet of Things) connectivities, such as VoiP & CCTV systems.

What is baikkan's coverage area?

Currently, we cover areas within Selangor and Kuala Lumpur, Malaysia. 

What is the price of wiring and/or parts replacement?

You may refer to our price list.

How do I book an appointment?

You can book an appointment by submitting the booking form and our Helpdesk will assist you to confirm the appointment via Whatsapp.

What is the process like?

1)  Book a service via this baikkan web app

2)  Confirm an appointment with us via WhatsApp

3)  The contractor will conduct a site survey and we will send you a Quotation/Invoice via WhatsApp

4)  Contractor do the needful to solve the issue, if you agree with the Quotation/Invoice

5)  Pay the contractor according to the Quotation/Invoice

How do I make payment?

We do not accept any payment via baikkan website. 

All payments, including the Appointment Fee and other charges quoted, shall be made payable directly to the contractor who provides the service(s).

How do I reschedule or cancel the appointment?

You may contact baikkan Contractor directly (refer to WhatsApp for baikkan contractor contact details)

Alternatively, you may contact our baikkan Helpdesk for further assistance via WhatsApp.

Can I hire two baikkan contractors / make two appointments at once?

Yes, you can. Please fill in and submit the booking form twice.

What is the warranty period for repaired parts and/or wiring?

Unless otherwise stated, our solution comes with 30 days Full Warranty (labor and parts) and 335 days Limited Warranty (parts only), whereby parts cover only manufacturing defects and does not cover any damage caused by misuse, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, or normal wear and tear.

How do I rate / give a feedback?

You can rate and/or give a feedback by submitting the feedback form.

Why do I have to pay for the repair of Internal Wiring of fiber optic, ethernet and/or telephone wires within my house compound?

According to MCMC (Malaysian Communications and Multimedia Commission), the internal cabling (internal wiring) shall be laid by the Developer or Premise Owner depending on their preferences since the cost of installation is normally borne by the customers.

Sometimes, TM does provide its customer 50 meters of internal wiring for free during the Unifi installation work, however, it does not come with any warranty.

Hence, you have to pay for the Internal Wiring.

Reference: TECHNICAL STANDARD OF IN-BUILDING FIBRE CABLING FOR FIBRE-TO-THE-PREMISE

According to MCMC, Internal Wiring is under your responsibility as the premise owner.

internal wiring, internal fiber cable, fiber wall socket, fiber termination box, nfp

Network Boundary for SDU (Pole Type)

internal wiring, internal fiber cable, fiber wall socket, fiber termination box, nfp

Network Boundary for SDU (Underground Type)

internal wiring, internal fiber cable, fiber wall socket, fiber termination box, nfp

Network Boundary for Shop Lot

internal wiring, internal fiber cable, fiber wall socket, fiber termination box, nfp

Indoor Fibre Cabling for MDU (Multi-Dwelling Unit)