Frequently Asked Questions

Baikkan offers Unifi-certified technicians in various regions, ensuring that help is always nearby. Simply contact us, and we’ll send a technician to your location to assist with any Unifi issues, from installations to troubleshooting support.

Our technicians are skilled in diagnosing and resolving a wide range of Unifi issues, including slow connections, hardware problems, and fiber optic wiring complications. We provide fast and reliable troubleshooting support to get your internet running smoothly.

baikkan Contractors are certified contractors who installs, inspects, repairs or modifies fiber optic, ethernet and phone wiring for internet connection and IoT (Internet of Things) connectivities, such as VoiP & CCTV systems.

Currently, we cover areas within Selangor and Kuala Lumpur, Malaysia. 

You may refer to our price list.

You can book an appointment by submitting the booking form and our Helpdesk will assist you to confirm the appointment via Whatsapp.

1)  Book a service via this baikkan web app

2)  Confirm an appointment with us via WhatsApp

3)  The contractor will conduct a site survey and we will send you a Quotation/Invoice via WhatsApp

4)  Contractor do the needful to solve the issue, if you agree with the Quotation/Invoice

5)  Pay the contractor according to the Quotation/Invoice

We do not accept any payment via baikkan website. 

All payments, including the Appointment Fee and other charges quoted, shall be made payable directly to Baikkan.

No.

You may contact baikkan Contractor directly (refer to WhatsApp for baikkan contractor contact details).

Alternatively, you may contact our baikkan Helpdesk for further assistance via WhatsApp.

Yes. There's an on-site service fee of RM150. It is fully refundable if you tell us within the day that you are not satisfied with the on-site service.

Yes, you can. Please fill in and submit the booking form twice.

Unless otherwise stated, our solution comes with 30-day workmanship warranty, whereby it covers any issues resulting from the quality of workmanship that arise within 30 days from the completion date, and 365-day material warranty, whereby it covers only manufacturing defects and does not cover any damage caused by misuse, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, or normal wear and tear.

• We offer security services, including CCTV installation and access control systems to improve security for residential and commercial properties

• We offer Financial Management Systems as well, including Access UBS Accounting & Inventory, Access UBS Payroll, Access UBS International, and Autocount Cloud Accounting and Payroll to help businesses manage their financial operations effectively.

Please click here for more offer : https://www.baikkan.com/our-products

You can rate and/or give a feedback by submitting the feedback form.

According to MCMC (Malaysian Communications and Multimedia Commission), the internal cabling (internal wiring) shall be laid by the Developer or Premise Owner depending on their preferences since the cost of installation is normally borne by the customers.

Sometimes, TM does provide its customer 50 meters of internal wiring for free during the Unifi installation work, however, it does not come with any warranty.

Hence, you have to pay for the Internal Wiring.

Reference: TECHNICAL STANDARD OF IN-BUILDING FIBRE CABLING FOR FIBRE-TO-THE-PREMISE

Internal cabling starts from the fiber termination box / fiber wall socket up to your router modem.

You can look for us to repair or replace the cable. You can book an appointment by submitting the booking form and our Helpdesk will assist you to confirm the appointment via Whatsapp.

Typically connecting Fiber Optic cable requires skills and using special equipment, like a Fiber Optic Splicing Machine.

No. The internal wiring in your house is under your responsibilty,

According to MCMC, Internal Wiring is under your responsibility as the premise owner.